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Management

Succeeding in Your Role as a Luxury Hospitality Manager

🕐 Recommended Total Duration:

To be determined

Becoming a Luxury Hospitality Manager doesn’t happen by chance — it requires preparation with precision, presence, and relational intelligence.

This training is designed to support newly promoted managers or those recently joining a high-end establishment, in order to secure their first steps.

Through a practical, soft skills–focused approach, participants develop the reflexes, presence, and tools needed to establish management that is both credible,

Aligned and unifying from the very first weeks in their new role.

💶 Price

?€ CPF funding

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Training Overview

Training Objectives

By the end of the training, participants will be able to:

✅ Adopt a managerial stance aligned with the standards of luxury hospitality

✅ Identify the human, relational, and organizational challenges of assuming a new role

✅ Communicate effectively with teams, clients, and management

✅ Leverage key soft skills to inspire, unite, and structure a team

✅ Define an action plan for the first 90 days

Target Audience

➡️ Newly promoted managers or those recently joining a high-end establishment

➡️ Department heads or supervisors starting in a managerial role

Prerequisites:

➡️ Hands-on experience in hospitality (at least 1 year)

➡️ Proficient oral and written French skills

➡️ Proficient oral and written French skills

Training Program

• Identify the specifics of management in luxury hospitality
• Clarify your duties, responsibilities, and scope of action
• Analyze the expectations of management, clients, and teams
• Position yourself without imposing: natural leadership and legitimacy

• Map your environment (key people, processes, culture)
• Observe, listen, and understand before taking action
• Define short-term and long-term priorities
• Avoid common mistakes made by new managers

• Adopt a stance aligned with luxury standards (presence, language, attire, attitude)
• Serve as a conduit for service standards and the establishment’s image
• Build credibility and legitimacy on a daily basis
• Learn to say no with elegance and firmness

• Conduct effective briefings
• Practice active listening and behavioral observation
• Provide constructive and motivating feedback
• Manage tensions or resistance with diplomacy

• Identify motivation drivers in the luxury sector
• Delegate with confidence and precision
• Create a positive team dynamic
• Highlight individual talents

• Draft your 90-day action plan
• Identify strengths and areas for improvement
• Implement managerial rituals (briefings, one-on-one meetings, debriefs)
• Track objectives and evaluate impact

💳 Get Your Training Funded

With your CPF

Our training is eligible for CPF

Through another funding scheme

For example: CSP, AIF (Pôle Emploi), PDV/PSE, FNE, Transition CPF …

Contact us

Training Registration

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