In luxury hospitality, an employee is not simply hired: they are chosen to embody the guest experience.
This training provides you with the keys to identify the right talents, assess soft skills with precision, and design a tailored onboarding process worthy of the highest standards.
By the end of the training, participants will be able to:
✅ Recruit candidates aligned with luxury standards and culture
✅ Conduct structured interviews focused on soft skills
✅ Promote the employer brand from the very first contact
✅ Build an onboarding journey that retains and engages talent
✅ Avoid hiring mistakes and accelerate skill development
Target Audience
➡️ HR Managers
➡️ Department heads, supervisors, or managers responsible for recruitment and onboarding
➡️ Hotel or establishment directors
Prerequisites:
➡️ Managerial experience in the hospitality industry
➡️ Knowledge of luxury culture and client expectations
Training Program
Module 1: Recruitment Challenges in Luxury Hospitality
• Understand the specific expectations of the sector • Recruit based on attitude, not just the CV • Define the essential soft skills for each role • Identify the risks of an inadequate hire
Module 2: Preparing a Tailored Recruitment Process
• Define a clear and attractive job brief • Write a job posting that reflects the establishment’s DNA • Prepare an interview grid focused on soft skills • Involve the right stakeholders (HR, operational staff, management)
Module 3 : Conduire un entretien structuré et efficace
• Know how to welcome and put the candidate at ease • Adopt a professional, demanding, yet supportive stance • Identify deep motivations and personality traits • Use the STAR method to explore past experiences • Detect subtle cues (soft skills, cultural fit)
Module 4: Creating a High-End Candidate Experience
• Refine every touchpoint (email, welcome, meetings) • Inspire interest while maintaining high standards • Highlight company culture and growth opportunities • Provide clear, prompt, and respectful feedback
Module 5: Successful Onboarding – The First 30 Days
• Design an onboarding journey worthy of a client experience • Implement welcome rituals (mentorship, immersion, team introduction) • Foster a climate of trust and engagement • Monitor and adjust the onboarding process: check-ins, feedback, support
Module 6: Retaining Talent from Day One
• Build emotional connections from the first days • Empower without overwhelming • Give meaning to each role and mission • Leverage the probation period to establish a lasting relationship
