Managing an intergenerational team in luxury hospitality
🕐 Total duration:
1 day (7 hours) or 2 half-days (3h30 x 2)
Create a high-performing team dynamic beyond generations
In the luxury hospitality sector, teams bring together employees of varied ages, experiences, and professional cultures. Managing this generational diversity becomes a true lever for performance, retention, and service excellence.
This training gives you the keys to understand, unite, and motivate your employees regardless of their age, while highlighting each person’s talents and complementarities.
Through concrete tools, role-playing, and adapted communication methods, you will learn to create an inclusive, agile management culture focused on collective success.
• Overview of generations in the workplace: characteristics, expectations, values • Current situation in luxury hospitality: age diversity, challenges encountered • Contributions of neuroscience and sociology to intergenerational management
MODULE 2: Adapting your management style
• Management styles vs generational needs • Managerial practices to prioritize according to profiles • Avoiding stereotypes: knowing better to unite better • Role-playing: leading a briefing with an age-diverse team
MODULE 3: Fostering collaboration and cohesion
• Promoting knowledge transfer (mentoring, reverse mentoring) • Developing collective intelligence and mixed-pair work • Collaborative workshops: creating an intergenerational team charter
MODULE 4: Managing tensions and conflicts
• Identifying early signs of generational conflict • Mediation techniques and non-violent communication • Practical cases: conflict resolution simulations in teams
